How to match clients and set up a manual order store
A controlled example can be a real transaction. No sandbox is guaranteed by this guide. Obtain authorized approval before importing or submitting an example, purchasing a label, creating a shipment or issuing an invoice. Use a small known record, confirm the provider environment and possible fees, and reconcile the outcome before any repeat.
Connect each client to the correct ShipStation store and configure the store for manual D2C orders.
Menus and actions depend on your workspace, plan and permissions. Use the onboarding guide for current navigation. Provider setup and fees may apply; confirm the configured workflow before a transaction.
What the match does
A client-to-store match tells the system which seller owns orders imported from a ShipStation store. It prevents one client's orders, inventory, and billing from being assigned to another client.
Match a client
- Confirm the client exists in the correct warehouse tenant.
- Refresh the ShipStation store list.
- Select the client and exact store that belongs to that client.
- Save the mapping and review its warehouse mapping.
- Import a small order set and verify client, warehouse, products, and shipping method.
Manual order store
A manual order store is the ShipStation destination for D2C orders created or imported manually. Select it in warehouse ShipStation settings, confirm warehouse mapping, save it, and test one order.
Keep workflows separate
- D2C orders use ShipStation. Amazon FBA and Walmart WFS shipments use their marketplace workflows.
- Do not map a store to a client only because the names look similar.