How client billing works
Understand what billing areas and charge lines represent without changing warehouse billing setup.
Menus and actions depend on your workspace, plan and permissions. Use the onboarding guide for current navigation. Provider setup and fees may apply; confirm the configured workflow before a transaction.
What you see
Client billing shows charges and invoices the warehouse has made available to your account. The exact fields depend on warehouse configuration and permissions.
Common charge meanings
- Prep is work performed to prepare units for a marketplace shipment.
- Forwarding is work associated with moving prepared inventory to the destination.
- Receiving is work associated with recording inbound inventory.
- Storage is a recurring or usage-based charge for inventory stored in the warehouse.
- Pick, pack, shipping, or D2C is work associated with fulfilling a direct-to-consumer order.
- Materials or labels are approved supplies or labels used for the work.
When a charge looks wrong
- Open charge or invoice detail.
- Compare it with the linked shipment, inbound, order, or storage period.
- Check quantity, date, currency, and status.
- Ask the warehouse about an operational disagreement and Shipontime WMS support about a software error.
- Do not create a duplicate record to correct a billing question.